Privacy Policy

Overview

Seravie (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at seravie.madethis.app and purchase our digital products.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Information We Collect

We collect the following types of personal information:

• Name and email address — provided when you make a purchase, so we can fulfill your order and send you your download.
• Payment information — processed securely by Stripe, our payment processor. We do not store your credit card number or payment details on our servers.
• Purchase history — a record of what you have purchased from us, used to provide access to your downloads.
• Usage data — standard analytics data (pages visited, time on site, browser type) collected through cookies and analytics tools to help us improve our website.

How We Use Your Information

We use the information we collect to:

• Fulfill your order and deliver your digital downloads
• Send you a purchase confirmation and download link
• Respond to your customer service inquiries
• Send occasional email communications about new products or updates (with your consent, and you may unsubscribe at any time)
• Improve our website and customer experience through analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Third-Party Processors

We work with the following trusted third-party service providers to operate our business. Each is bound by their own privacy policy and data protection standards:

• Stripe — Payment processing. Stripe collects and stores your payment details and is PCI-DSS compliant. See stripe.com/privacy.
• Convex — Our backend database provider, which securely stores your order information.
• Vercel — Our website hosting provider.
• PostHog — Analytics, used to understand how visitors interact with our site.

Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

We use the following types of cookies:

• Essential cookies — Required for the website to function (e.g., session management, checkout).
• Analytics cookies — Help us understand how visitors use our site (e.g., PostHog).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing access to your digital downloads, complying with legal obligations, and resolving disputes. Purchase records are retained for a minimum of seven years as required by applicable accounting and tax laws.

Your Rights

Depending on your location, you may have the following rights regarding your personal data under laws such as the GDPR (European Union) and CCPA (California, USA):

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Request that we correct inaccurate or incomplete data.
• Right to erasure — Request that we delete your personal data, subject to legal retention requirements.
• Right to portability — Request your data in a structured, machine-readable format.
• Right to opt out — California residents may opt out of the sale of personal information (note: we do not sell personal information).

To exercise any of these rights, please contact us at team@seravie.madethis.app. We will respond within 30 days.

Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us at:

team@seravie.madethis.app